Refund policy
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under that law.
If a product has a major problem, you may choose a refund or replacement. If a product has a minor problem, we will provide an appropriate remedy within a reasonable time. Any refund required under the Australian Consumer Law will be provided using the original payment method unless you agree otherwise.
Change of mind
Flinch Collectibles does not offer refunds or exchanges for change of mind. Please review your order carefully before completing your purchase.
Order cancellations
Customers may request cancellation before an order is dispatched. If we accept a cancellation request that is not based on rights under the Australian Consumer Law, the refund will be issued as store credit in Australian dollars (AUD) for use on future purchases through our online store. This does not affect any right to receive a refund to the original payment method where required by law.
Preorders and order limits
Certain products may be subject to purchase limits (for example, “one per customer”). These limits are stated on individual product pages. It is the customer’s responsibility to review the applicable terms and limits before finalising a purchase.
By placing an order, you acknowledge and agree to:
- Abide by any stated purchase limits; and
- Accept all conditions outlined in this Return and Refund Policy.
Orders that exceed a stated purchase limit will be automatically cancelled in full, and a 5% restocking fee will be deducted from the refunded amount. This fee covers non-refundable transaction and platform processing costs incurred by Flinch Collectibles at the time of purchase. This does not limit any rights or remedies available under the Australian Consumer Law.
Damaged, defective or incorrect items
If you receive an item that is damaged, defective or incorrect, please contact us as soon as practicable, preferably within 7 days of delivery, at info@flinchcollectibles.com.au with your order number and supporting photos. The 7-day notification request helps us investigate promptly and does not limit your rights under the Australian Consumer Law.
We may assess the item before providing a remedy. If the product is confirmed to have a problem, we will provide a repair, replacement, refund or other remedy as required by the Australian Consumer Law.
For products that can be posted or easily returned, you may be asked to return the item. Please contact us before returning it and keep receipts for reasonable postage or transport costs. If the product is confirmed to have a problem, we will reimburse reasonable return costs you have paid.
Contact us
For all return or refund enquiries, please email info@flinchcollectibles.com.au. We may update this policy from time to time, but changes will not limit rights that cannot be excluded under the Australian Consumer Law.